Whether it's an aging family member, someone recovering from surgery or from an extended illness, in-home care services may be the ideal solution.
Caring Hearts provides quality in-home services that ease the stress on you and your family members by providing home support such as light housekeeping, meal preparation and the running of errands.
Most would agree, the best place to receive on-going care is in the comfort of one's own home. Whether "home" is a traditional setting or in a facility, you must be assured that in hiring an in-home care provider, you will receive competent, quality assistance.
To evaluate the agency that's right for you, ask questions that will help you sort through your options, such as:
What Are the Agency qualifications?
- Can the agency provide references?
- How does the agency protect client confidentiality?
- What are the credentials of the providers?
What Is the Quality of care?
- What is the level of training and experience?
- Will they work directly with you, your family members or your doctor?
- Are the caregivers bonded and insured?
- Does the agency provide a supervisor to evaluate the quality of home care on a regular basis?
- Does the agency have references on file for home care staff?
- Does the staff seem friendly and helpful?
What Are the Costs?
- How does the agency handle expenses/billing?
- Does the agency provide information explaining services and fees?
- Does the agency provide detailed explanations of all costs associated with in-home care services?
What Services are Provided?
Is there a written plan that details services to be provided by each caregiver?
- Will you be involved in planning for care or making changes to the care plan?
- What procedures does the agency have for emergencies?
- How does the agency address and resolve problems?
- Who can you or family members contact with requests, questions or complaints?
- Do they provide a 24-hour contact you can call for service?
- Can the number of hours be modified based on client needs?
Monitor your home care service
After you've found a home health care provider, it's up to you to monitor the care you or your loved one receives to make sure the most appropriate care is being provided.
Make sure the care you're receiving follows what's detailed in the plan.
This is where where having a detailed, written care plan helps.
